Legal notice
Legal Notice under Japan's Act on Specified Commercial Transactions
Authorized Distributor
Twomi Inc.
Representative
Hiroaki Shindo
Business Address
Yamato Building 405
1-6-16 Kanda Izumi-cho
Chiyoda-ku, Tokyo 101-0024
Japan
Telephone
+81-50-5482-3870
Pricing
Selling Prices
The selling price of each product or service is displayed on the applicable product page.
Additional Charges
Customers may be responsible for the following charges in addition to the purchase price:
- Japanese consumption tax (where applicable)
- Shipping fees
- Bank transfer fees
- Payment processing fees
Payment
Accepted Payment Methods
- Credit Card
- Bank Transfer
- ETH
- Web3 Wallet
Payment Timing
Credit Card
Payment is processed when your order is confirmed.
The billing date depends on your credit card issuer. Please contact your card issuer for further information.
Bank Transfer
Payment must be completed according to the instructions provided after placing your order.
Any bank transfer fees are the responsibility of the customer.
ETH / Web3 Wallet
Payment is considered complete after the blockchain transaction has been confirmed.
Customers are responsible for any applicable blockchain network or gas fees.
Delivery
Digital Products
Digital products and services become available immediately after payment unless otherwise stated on the product page.
Physical Products
Physical products are generally shipped within 5 business days after payment has been confirmed.
Shipment confirmation emails are normally sent once your order has been dispatched.
If shipping is delayed, we will notify you by email or another appropriate method.
Subscription Services
Subscriptions renew automatically unless cancelled before the next billing date.
Depending on the subscription plan, billing occurs either:
- on the first day of each month, or
- on the same calendar day as the original purchase date.
For example, if you subscribe on October 5, your next payment may be processed on November 1 or November 5, depending on the applicable plan.
You may cancel your subscription at any time before the next renewal date.
Please refer to the applicable product page for cancellation instructions.
Once subscription content has been delivered or access has been granted, refunds and cancellations are not available except where required by applicable law.
Digital Products
AVATAR Service Avatars
AVATAR Service avatars are digital products.
Because digital products are delivered immediately after purchase, cancellations, returns, and refunds are not accepted once the product has been downloaded or access has been provided.
If the product is defective or the wrong product has been delivered, please contact Customer Support.
Individual Avatars
Individual avatars are digital products.
After download or access has been provided, cancellations, returns, and refunds are not accepted.
If the product is defective or incorrect, please contact Customer Support within 7 days after receiving the product.
AVATAR Service Points
Purchased points cannot be exchanged, refunded, or converted into cash after purchase, except where required by applicable law.
Physical Products
T-Shirts and Merchandise
Orders cannot be cancelled, modified, exchanged, or refunded after they have been confirmed for reasons attributable to the customer.
Examples include:
- Ordering the wrong item
- Selecting the wrong size
- Selecting the wrong color
- Change of mind
- Refusal of delivery
- Extended absence
- Any other customer-related reason
Defective or Incorrect Products
Returns or exchanges are accepted only in the following cases:
- The wrong product or quantity was delivered.
- The product arrived damaged or defective.
Please contact Customer Support with:
- Order Number
- Product Name
- Color
- Size
- Description of the issue
We may request photographs of the product.
If replacement stock is available, we will send a replacement.
If replacement is unavailable, we may issue a refund or repair the product where appropriate.
Return shipping costs resulting from our error will be covered by us.
If our inspection determines that the product is not defective, it will be returned to the customer at the customer's expense.
Products Not Eligible for Return
Returns or exchanges cannot be accepted if:
- More than 8 days have passed since delivery.
- The product has been used.
- The product has been washed or dry-cleaned.
- The product has been altered or customized.
- Product tags or labels have been removed.
- The product has become stained, scratched, or damaged after delivery.
- The packaging has been opened where the packaging forms part of the product.
- Accessories, manuals, or packaging have been damaged or discarded.
- The returned product is not in its original condition.
- The returned product arrives more than 7 days after return authorization has been issued.
Online Store Returns
Products purchased through the online store must be returned using the shipping method designated by Twomi Inc.
Returns and exchanges cannot be processed through physical retail stores.
Customer Support
For inquiries regarding orders, payments, subscriptions, returns, or exchanges, please contact:
Twomi Inc.
Email: support@twomi.ai
Telephone: +81-50-5482-3870
Ethereum Main Network